Every part of your business, on one operating system.
SMEA is a single AI-first platform that runs sales, customer service, marketing, scheduling, and communications for established South African businesses. Below is a complete look at what's inside — explore the capability that matters to you, or browse the lot.
Built on enterprise-grade infrastructure trusted by 80,000+ businesses worldwide. Localised for South Africa with ZAR billing and local support.
Deploy AI to handle the work that doesn't need humans. Calls, chats, content, follow-ups, and lead qualification — done 24/7, at a fraction of the cost of additional headcount.
Key Features:
- AI Receptionist answers and routes inbound calls 24/7
- Conversation AI handles website chat, SMS, and social DMs — qualifies leads, books appointments, answers FAQs
- AI Booking Assistant manages your calendar and confirms appointments automatically
- AI Content Generation for emails, SMS, social posts, and blogs — in your brand voice
- AI-powered idea suggestions for marketing campaigns and social content
- AI integration inside any Workflow as automated steps
- Customer interaction analysis for insights and trends
One source of truth for every customer, conversation, and deal. Manage relationships, track your pipeline, and stop losing context when leads bounce between team members.
Key Features:
- Unified CRM with a 360° view of every customer
- Customisable opportunity pipelines with drag-and-drop sales stage management
- Smart Lists for dynamic contact segmentation and automated list-building
- Lead scoring and automated qualification
- Contact tagging, custom fields, and company-level grouping for B2B relationships
- Tasks, reminders, and team activity tracking
- Duplicate contact detection and merging
- Unified inbox — every WhatsApp, SMS, email, social DM, GMB message, and live chat in one place
- Two-way SMS and MMS via WinSMS at SA-competitive rates
- Professional email marketing integrated with the CRM
- Virtual phone system with call tracking and recording
Turn happy customers into your strongest marketing channel. Get more 5-star reviews on autopilot, respond from one dashboard, and catch unhappy customers before they go public.
Key Features:
- Automated review requests via SMS and email after every job, sale, or appointment
- Multi-platform monitoring across Google, Facebook, and other major review sites
- Direct review responses from inside your CRM
- Review widgets for displaying social proof on your website
- Reputation dashboard with negative review alerts
- Showcase positive reviews to build trust with prospects
Automate the dozens of small workflows that quietly eat your team's week. Lead nurturing, follow-ups, internal handoffs, missed-call responses — all running consistently whether you're at your desk or not.
Key Features:
- Visual drag-and-drop workflow builder
- Trigger-based campaigns from customer actions, time, or events
- Multi-channel sequences across SMS, email, voicemail drops, and social DMs
- Smart follow-up sequences based on customer behaviour
- Conditional logic for if/then/else branching
- Custom triggers and actions for tailored automation
- Pre-built workflow templates for onboarding, nurture, and re-engagement
- Automated missed-call text-back
- Internal task creation and team notifications
A complete marketing toolkit for getting in front of your audience and tracking what actually works. Email, SMS, social, and reputation management — all in one place, all measurable.
Key Features:
- Email marketing with templates, automation, A/B testing, and analytics
- SMS and MMS marketing with two-way messaging and campaign management
- Social planner for scheduling and publishing across Facebook, Instagram, LinkedIn, X, TikTok, and Google Business Profile
- Visual content calendar with bulk uploads and recurring posts
- Social analytics covering engagement, reach, and performance
- AI content suggestions and post templates
- Reputation and review management built in (see also above)
Build a professional website, sales funnels, and landing pages without writing code or hiring a developer. Blog, capture leads, and run targeted campaigns — all from inside the same platform that runs your business.
Key Features:
- Drag-and-drop website builder with responsive themes
- Sales funnel builder with pre-built templates and A/B testing
- Landing page creator for targeted campaigns
- Integrated blog with SEO tools
- Form builder with conditional logic and custom fields
- Survey builder with branching logic
- Popup builder including exit-intent, timed, and scroll-based
- WordPress hosting and management (optional add-on)
- GDPR/POPIA-friendly cookie consent management
- Custom code integration for HTML, CSS, and JavaScript
- Custom domain connection (or domain registration through SMEA)
Let clients book your services without back-and-forth emails. Manage appointments, calendars, and team schedules from one place — with reminders, payments, and intake forms handled automatically.
Key Features:
- Customisable calendars for different services, team members, and locations
- Group bookings and class scheduling
- Round-robin distribution across team members
- Automated booking confirmations and reminders via SMS, email, or WhatsApp
- Customer self-service rescheduling and cancellation
- Payment integration to collect deposits or full payments at booking
- Custom intake forms attached to appointments
- Two-way calendar syncing with Google and Outlook
- Buffer times and timezone management
- AI Booking Assistant integration
Sell what you know. Create and deliver online courses, run a paid membership site, or host a private community for your customers — all on the same platform that runs the rest of your business.
Key Features:
- Course creation with multimedia lessons and quizzes
- Membership site builder with tiered access and recurring subscriptions
- Unlimited video hosting for course and membership content
- Student progress tracking and completion certificates
- Built-in community forums and discussion areas
- Drip content delivery with scheduled releases
- Live event and webinar hosting
- Gamification with badges and points
- Secure content protection
Get paid faster. Accept online payments, manage subscriptions, send professional invoices, and stop chasing overdue accounts manually.
Key Features:
- Integration with Stripe, PayPal, and other major gateways
- One-time payments and recurring subscription billing
- Flexible payment plans and installment options
- Professional invoice generation with custom branding
- Estimates that convert into invoices
- Payment tracking with automated follow-ups for overdue accounts
- Apple Pay and Google Pay support
- Tax calculation and reporting
Stop running on instinct. Track what's working across marketing, sales, and customer service — with reporting designed for the questions a business owner actually asks.
Key Features:
- Campaign performance tracking across email, SMS, social, and funnels
- Sales analytics covering revenue, conversion rates, and pipeline value
- Marketing attribution reporting (first-touch, last-touch, multi-touch)
- Call analytics with tracking, recording, and outcome tagging
- Website analytics covering traffic, conversions, and bounce rate
- ROI reporting for marketing spend
- Customisable dashboards with drag-and-drop widgets
- Audit logs for system and user activity
- Lead source tracking
- Team performance reports
Built on infrastructure you can trust.
Enterprise-grade reliability, mobile-ready, and connected to everything else you use.
Built on infrastructure trusted by 80,000+ businesses worldwide. Encrypted data, automated backups, two-factor authentication, role-based access, and audit logs. Your business-critical data is safe.
Native iOS and Android apps with full CRM, communications, calendar, and reporting access. Push notifications keep you in the loop in real-time.
Native integrations with major payment gateways, calendar systems, and marketing tools. Plus Zapier, webhooks, and API access for anything else you need to connect.
See it run on your business.
The fastest way to understand what an AI-first operating system actually looks like is to use one for two weeks. No risk, no obligation.